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Freqently Asked Questions



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PatientEducator Version 4

Why do I need an Internet connection to run PatientEducator Version 4.0?
PatientEducator Version 4.0 takes full advantage of the Internet while managing several IACT exclusive features, including sharing custom data in a multi-user environment, custom data back-ups, and automatic updates. The Internet is also used for security features, including license validation.
I get a message that (workstation name) has locked Customizations.
Cause: The identified workstation has created custom data that has not been uploaded.

Solution: The lock will remain until the identified workstation uploads the data for distribution. Simply go to the workstation, enter and then exit CasePresenter. When prompted to upload customization, select Upload.
Can I use PatientEducator Version 4.0 at another office?
IACT has new license options that ensure a perfect fit for your patient education needs. Contact your IACT Account Executive today to tailor fit a program for your practice.

PatientEducator Version 3

Error message 910 or 2305 while at Client Workstation.
Cause: The Host application is not running, or the network connection is broken.

Solution: Go to the Host workstation (with the IACT Key), and verify that the Host application is running.
  1. If the Host application in not running, Reboot the Host workstation to relaunch the Host application.
  2. If the Host application is running, open the Host window and, select restart and then Hide.
  3. If these solutions do not correct the issue, consult your IT professional regarding network connectivity.
When playing movies, nothing appears. Movies are black.
Cause: QuickTime is not configured properly.

Solution: From the Start menu, select Control Panel. Open the QuickTime Control Icon and go to the Advanced tab. Check the box to enable Flash. Restart the PatientEducator.
Continually losing connection with Host requiring the resetting of the IP address.
Cause: The Host workstation has a dynamic IP address.

Solution: The Host workstation requires a static IP address. Your IT professional should be consulted to resolve the issue
Error message 912 when I try to open PatientTrainer.
Cause: You may not have a License for the product.

Solution: Call IACT for details regarding PatientTrainer including a free in-office trial.